Resources for Members

These resources for WaterSafe members include a guide to the terms and conditions of the scheme, general compliance, advice on how to use the brand and logo, and procedures for disciplinary concerns and customer complaints.

Demonstrating Compliance

This document outlines how WaterSafe approved plumbers and businesses can comply with the rules and procedures under their obligations to the WaterSafe Installers Scheme.


Customer Commitments

All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.


Scheme Conditions and Scheme Rules

This document outlines the scheme rules and conditions of membership for all WaterSafe approved businesses.


WaterSafe Brand Guidelines

This step-by-step style guide includes brand guidelines for WaterSafe, including appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.


WaterSafe Certification Trade Marks Regulations

This document outlines the approved use of the WaterSafe logo and trademarks.


Customer Redress Arrangements

This document outlines the arrangements put in place by WaterSafe for customers who are not satisfied with the service provided by the WaterSafe approved plumbing company.


Disciplinary codes

This document provides model disciplinary procedures to set the minimum standards for each scheme. Each Approved Contractors’ Scheme has its own disciplinary procedures. Please contact your scheme for details.


Water Fittings Regulations and Scottish Water Byelaws

The Water Fittings Regulations and Scottish Water Byelaws are national requirements which govern the design, installation, operation and maintenance of plumbing systems, water fittings and appliances which use water. 


How to Become a Plumber

Information and frequently asked questions for people interested in training to become a plumber. Includes advice on training, qualifications, job prospects and information on finding apprenticeships.

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