Resources for Members

These resources for WaterSafe members include a guide to the terms and conditions of the scheme, general compliance, advice on how to use the brand and logo, and procedures for disciplinary concerns and customer complaints.

Customer Commitments

All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.

Scheme Conditions and Scheme Rules

This document outlines the scheme rules and conditions of membership for all WaterSafe approved businesses.

WaterSafe Brand Toolkit

This step-by-step style guide includes brand guidelines for WaterSafe, including appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.

WaterSafe Certification Trade Marks Regulations

This document outlines the approved use of the WaterSafe logo and trademarks.

WaterSafe Member Digital Promotion Pack (zip file)

Templates and information to help promote you, your business and your membership of WaterSafe online and through social and local media.

Customer Redress Arrangements

Please refer to your Approved Contractor Scheme complaint or customer redress arrangement. Click here for our complaints procedure advice for customers.

Disciplinary codes

Each Approved Contractor Scheme has its own disciplinary procedures. Please contact your scheme for details.

Water Fittings Regulations and Scottish Water Byelaws

The Water Fittings Regulations and Scottish Water Byelaws are national requirements which govern the design, installation, operation and maintenance of plumbing systems, water fittings and appliances which use water. 

How to Become a Plumber

Information and frequently asked questions for people interested in training to become a plumber. Includes advice on training, qualifications, job prospects and information on finding apprenticeships.

Customer Service Tips

Advice on giving the best customer service: from providing a clear breakdown of services provided and associated costs on an itemised quote to asking for feedback.

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