Approved Plumber Search

Find a local plumber you can trust using our free online directory search.

WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.

Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.

Water Support Services search

When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.

These Water Support Services contractors include:

  • Groundworkers
  • Catering installers
  • Point of Use

These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws. 

Groundworkers

Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.

Catering installers

Catering Installers can install commercial kitchen equipment.

Point of Use installers

Point of Use Installers can install cold water chillers connected directly to the mains.

For further information or help, you should contact the relevant water company scheme.

Emergency Plumber Search

Find a local WaterSafe approved plumber to help with your emergency.

For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.

If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.

Click here for more information about Emergency Plumbers

Resources for Members

These resources for WaterSafe members include a guide to the terms and conditions of the scheme, general compliance, advice on how to use the brand and logo, and procedures for disciplinary concerns and customer complaints.

Demonstrating Compliance

This document outlines how WaterSafe approved plumbers and businesses can comply with the rules and procedures under their obligations to the WaterSafe Installers Scheme.

Click to download Demonstrating Compliance document

Customer Commitments

All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.

Click to download Customer Commitments document

Scheme Conditions and Scheme Rules

This document outlines the scheme rules and conditions of membership for all WaterSafe approved businesses.

Click to download Scheme Conditions and Scheme Rules document

Customer Redress Arrangements

If a customer is not satisfied with the work carried out by a WaterSafe approved plumber, this chart maps the process the business and the scheme will follow, to correct the situation.

Click to download Customer Redress Arrangements document

Model Disciplinary Code

This document outlines the standard disciplinary policy for WaterSafe approved businesses and plumbers, including general principles and the disciplinary procedure. Each Approved Contractors’ Scheme also has its own disciplinary procedure.

Click to download Model Disciplinary Code document

WaterSafe Brand Guidelines

This step-by-step style guide includes brand guidelines for WaterSafe, including appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.

Click to download WaterSafe Brand Guidelines document

WaterSafe Certification Trade Marks Regulations

This document outlines the approved use of the WaterSafe logo and trademarks.

Click to download WaterSafe Certification Trade Marks Regulations document

Find Your Nearest Approved Plumber

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