Resources for Members

These resources for WaterSafe members include a guide to the terms and conditions of the scheme, general compliance, advice on how to use the brand and logo, and procedures for disciplinary concerns and customer complaints.

Demonstrating Compliance

This document outlines how WaterSafe approved plumbers and businesses can comply with the rules and procedures under their obligations to the WaterSafe Installers Scheme.

Click to download Demonstrating Compliance document

Customer Commitments

All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.

Click to download Customer Commitments document

Scheme Conditions and Scheme Rules

This document outlines the scheme rules and conditions of membership for all WaterSafe approved businesses.

Click to download Scheme Conditions and Scheme Rules document

Customer Redress Arrangements

Each Approved Contractors’ Scheme has its own customer redress arrangements. Please contact your scheme for details.

Disciplinary codes

Each Approved Contractors’ Scheme has its own disciplinary procedure. Please contact your scheme for details.

WaterSafe Brand Guidelines

This step-by-step style guide includes brand guidelines for WaterSafe, including appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.

Click to download WaterSafe Brand Guidelines document

WaterSafe Certification Trade Marks Regulations

This document outlines the approved use of the WaterSafe logo and trademarks.

Click to download WaterSafe Certification Trade Marks Regulations document

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