WaterSafe and Welsh Water Launch Campaign to Sign Up Qualified Plumbers in Wales to Protect Water Quality

Welsh Water and WaterSafe, the national body for approved plumbers, are launching a campaign to sign up qualified plumbers in Wales to the UK's plumbing register to help keep customers’ tap water fresh and healthy.

When water leaves Welsh Water’s mains and enters the pipes supplying a property, it becomes the owner’s responsibility to keep it safe and free from contamination.

However, poor plumbing in the home or workplace can easily create problems – such as strange tastes and smells, discoloured water, leaks, or in the worst cases contamination with bacteria.

That’s why Welsh Water supports the UK-wide plumber approval scheme WaterSafe. Plumbers on the register are fully trained in the Water Supply (Water Fittings) Regulations, designed to keep water safe, and not waste it, as well as being appropriately insured and having a customer redress scheme in place.

As an added bonus, plumbers on the WaterSafe register can self-notify their work to Welsh Water – and issue a certificate stating that the plumbing work complies with the regulations, which protects customers from any legal comeback.

James Lees, of Welsh Water, said: “The water we supply is consistently top quality and we want to ensure it stays that way when it reaches our customers’ taps. For this reason, we always recommend to our customers they use a plumber or plumbing business approved by WaterSafe.
“This makes it easier for everyone in Wales to know how to quickly find a trusted, qualified plumber near them. So we’re calling on plumbers who think they meet the criteria to sign up to WaterSafe and be listed on its online register.”
Julie Spinks, director of WaterSafe, said: “Being a member of WaterSafe is a great way for competent plumbers to provide immediate reassurance to their customers that they are qualified to do the job and keep their drinking water safe.
“WaterSafe is supported by all the water companies in the UK, as well as the water industry regulator, the Drinking Water Inspectorate. Membership comes with many benefits and in many cases it’s free to join.
“We’d urge plumbers who are proud of their work and want to find out more about joining, or taking the final training steps to join, to get in touch today.”

Members of WaterSafe benefit from:

  1. Free promotion and branding – a listing on the largest online directory for approved plumbers in the UK - which is promoted by Welsh Water
  2. Customer reassurance – that you’re qualified and trusted to work safely with water by Welsh Water and the drinking water regulator
  3. A direct link to Welsh Water – to self-notify plumbing work and access free advice on the water regulations.

Paul Williams, a Master plumber and member of WaterSafe based in Carmarthenshire, Wales, said: “Being part of WaterSafe has been great for my business. It’s a transparent way for the public to know that I am certified and hold the relevant qualifications and insurances.

“I get frequent calls from the public who have used the online search facility and found my company details.”

To join WaterSafe, plumbers must be qualified and have a water regulations certificate. Plumbers interested in finding out more can visit watersafe.org.uk/howtojoin or call 0333 207 9030.

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