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WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.
These Water Support Services contractors include:
These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws.
Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.
Catering Installers can install commercial kitchen equipment.
Point of Use Installers can install cold water chillers connected directly to the mains.
For further information or help, you should contact the relevant water company scheme.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
New water Byelaws have been introduced in Scotland replacing those brought in a decade ago.
The Byelaws have been created and are enforced by Scottish Water and must be adhered to in all properties in Scotland which have a public water supply. The Scottish Water Byelaws 2004 have now been replaced by The Water Supply (Water Fittings) (Scotland) Byelaws 2014 which came into force on 12th July 2014.
Changes include, wording amendments in Schedule 2 -paragraph 14(a) to make it clear that paragraph 14 also applies to water fittings conveying grey water as well as and reclaimed water; in Schedule 1 -paragraph 3(b) to clarify that fluid category 3 also includes other chloride-based disinfectants and other common disinfectants and also all references to "domestic equipment" have been changed to "equipment or appliances supplied with water for domestic purposes" drawing on the proper definition of the term and to limit confusion.
Tommy Seggie, Byelaws Co-Ordinator, Scottish Water, said:“The main aim of the Water Byelaws is to prevent contamination of the public water supply, and also to help prevent waste, misuse, and undue consumption of water.
“Scottish Water has a legal obligation to enforce the Water Byelaws and, in accordance with the Water Quality Regulations, monitor the quality of water supplied to ensure water quality standards are maintained to customers’ taps.
“It’s been almost 10 years since our last review and taking in to account the legislative and technical changes, a new, up-to-date version came into force from 12th July 2014.
"The Water Byelaws set out standards for internal plumbing systems and, as a result, help protect the health of customers by protecting drinking water within homes and business premises.”
Owners and occupiers of premises, and anyone who installs or maintains plumbing systems and water fittings in the country, have a legal obligation to ensure that the systems and fittings meet the requirements of the Scottish Water Byelaws. Failure to do so could lead to enforcement notices being issued requiring the work to be put right at the owner or occupier’s expense, the water company could also refuse a mains water connection altogether or criminal prosecution may be sought.
General information on Water Byelaws issues, FAQ’s and useful links can be found on the Scottish Water website.