WaterSafe Advice

Is your plumber lead-free?

We’re campaigning to end the use of lead solder in plumbing and are urging everyone in charge of a property to protect the drinking water in their building by making sure only lead-free solder is used by installers. A survey of plumbers has shown a number still use lead solder to join pipes and…

Do you have a leaky loo?

Up to 1 in 20 toilets leak, with some losing up to 400 litres of water a day – the same amount a three-person household uses daily.

Advice for landlords

Five top tips for landlords to protect the quality of their property's water.

Student tap water tips

Here are five top tips students need to know before they move into student accommodation, to keep water supplies high quality, stay on top of bills and get the know-how on dealing with leaks and bursts.

New home? Our Top Tips

There’s lots to think about when you’ve just moved into a new home or business property, which should also include checking your plumbing. Follow our top tips to check your water and heating is working well for you.…

Protect yourself from rogue traders

Follow our advice, developed alongside the Trading Standards Institute, to protect yourself from rogue traders.

Double-check your outside tap

We’ve partnered with the Met Office to remind you to ‘double-check’ your outside tap this summer. Help prevent water and bacteria from contaminating your tap water supply by ensuring your outside taps have a double check valve installed. Sadly, many people don't realise how ill you can get if the…

Hiring a Plumber

Advice on when to hire a plumber, finding a plumber, verifying their qualifications, planning your plumbing work, what you need to do during the project and what to do if things go wrong. When To Hire a Plumber Finding a Plumber Verifying Qualifications Planning your Plumbing Work During…

Common Plumbing Problems

Solutions for common plumbing problems, including how to fix leaks, noisy pipes and low pressure and water temperature issues. Includes links to helpful plumbing videos on our YouTube channel.…

General Plumbing Advice

Useful information to maintain your plumbing, including protecting against frozen and burst pipes and how to turn off your stop tap in an emergency. Also contains FAQs about sewage misconnections, saving water and when and how to notify your water company of planned plumbing work.…

Water Quality FAQs

Advice on water quality problems, including cloudy or discoloured water, unpleasant taste or smells, protecting against Legionnaire's disease, hosepipe fitting and maintenance and concerns about the effect of lead pipes on your water supply.…

Information for Developers

Advice from WaterSafe and the Home Builders Federation to help developers build more water-efficient homes, including links to useful resources.…

Avoid a boiler breakdown

While many of us protect exposed pipes and outside taps from cold weather, there’s one part of the home which is often forgotten - the condensate boiler pipe. Boilers installed after 2005 are usually condensing boilers, which can be more efficient than older boiler types but also prone to breaking down if the condensate pipe, which carries condensed water vapour, freezes.