Information for Customers

Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in homes and businesses.

WaterSafe approved plumbers have specific training in Water Fittings Regulations and Byelaws, which helps them protect you from poor installation or use of sub-standard plumbing products which could contaminate your drinking water.

Saves you money

We understand you need to manage your money carefully, but putting cost before plumbing credentials can have serious consequences.

Water safety in the home is very importance, and using unqualified plumbers who don’t know the law around fixtures and fittings could put your drinking water at risk.

Using an unqualified plumber is not only dangerous, it’s false economy – it could end up costing thousands of pounds and a lot of hassle to put mistakes right.

WaterSafe research shows Britons have spent £2.6 billion on fixing plumbing disasters, with nearly a quarter of people polled revealing they had fallen victim to a rogue plumber and a further 23 per cent knowing someone it had happened to. The average cost of a repair job came in at £426 – a cost we aim to help more customers avoid.

We recommend always getting three quotes from qualified plumbers, where possible, to ensure you get a reasonable price.

Saves you time

For most types of plumbing work, plumbers have a legal duty to notify the water supplier before they start work and this can lead to delays. Approved plumbers can carry out some work without the need to give advanced notification.

A ‘work completed’ certificate issued by a WaterSafe recognised plumber also provides a defence for property owners who are challenged by a water supplier enforcing the Water Fittings Regulations and Byelaws. A WaterSafe approved business will be required to put their work right if it does not meet the legal requirements.


WaterSafe FAQs

Find Your Nearest Approved Plumber

Our Partners

WaterSafe Approved Contractors' Scheme Operators

Anglian WaterAssociation of Plumbing & Heating ContractorsCIPHESevern TrentSNIPEFThames WaterWIAPS