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WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.
These Water Support Services contractors include:
These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws.
Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.
Catering Installers can install commercial kitchen equipment.
Point of Use Installers can install cold water chillers connected directly to the mains.
For further information or help, you should contact the relevant water company scheme.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
Inform the plumber/plumbing business straight away in writing, detailing what’s wrong and what you feel would be a good way to resolve the problem.
If there are problems on completion, they are obliged to put items right that fall within the quotation or contract, plus anything else that came about due to work taking place in your property - such as damage to carpets or curtains.
It would not be fair or reasonable to expect that they take responsibility for items excluded such as the performance of an existing plumbing or heating system.
If a WaterSafe approved plumbing business fails to respond or refuses to return to your property, you can file a complaint with the Approved Contractor Scheme that they are a member of, or with WaterSafe directly.