What should I do if something goes wrong?

Inform the plumber/plumbing business straight away in writing, detailing what’s wrong and what you feel would be a good way to resolve the problem.

If there are problems on completion, they are obliged to put items right that fall within the quotation or contract, plus anything else that came about due to work taking place in your property - such as damage to carpets or curtains.

It would not be fair or reasonable to expect that they take responsibility for items excluded such as the performance of an existing plumbing or heating system.

If a WaterSafe approved plumbing business fails to respond or refuses to return to your property, you can file a complaint with the Approved Contractor Scheme that they are a member of, or with WaterSafe directly.

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