Find a local plumber you can trust using our free online directory search.
WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
An internal stop tap (sometimes called a stop cock or stop valve) is usually found where your water supply pipe enters your house. The most common places to find one are under the kitchen sink, under the stairs, or in a garage, utility or bathroom. Make sure it’s working properly and you can turn it on and off easily, in case you need to in an emergency.
Click here for more information about turning off your water supply.
It’s important to find out how old the boiler is and how regularly it’s been serviced. The previous owner or your estate agent should be able to tell you. If it’s due a service, always use a Gas Safe registered engineer.
If there’s a cold water tank in the attic, make sure it’s clean and that it has a lid fitted.
Tell-tale signs to look out for are loss of pressure, rust, water stains on the walls, floors or carpets, or mould on ceilings and walls.
Underground leaks outside can sometimes be identified by patches of lush or dead grass. Fixing even a small leak will save you money if you have a water meter.
Click here for more information about how to check for leaks at your property, what to do if you find any, and advice about your water pressure.
Drinking water which has passed through lead pipes is not good for you, especially for pregnant women and young children, so you might want to replace them with copper or plastic ones. Lead pipes are often found in older style properties. One sure sign is a dark matte grey pipe which turns shiny when scraped with a screwdriver. It is now illegal to use lead pipes or lead solder for plumbing which supplies water.
Click here for more information about why you should check if you have lead water pipes and what to do if you have.
If you have a water meter you’ll be charged for the amount of water you use – so it’s good to know. It could be in the ground outside the front of your house, or inside near the stop tap. Your water supply company will also be able to tell you if you have a meter and where it is located.
You can find your local water supplier and their contact details here.