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WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.
These Water Support Services contractors include:
These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws.
Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.
Catering Installers can install commercial kitchen equipment.
Point of Use Installers can install cold water chillers connected directly to the mains.
For further information or help, you should contact the relevant water company scheme.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
Sometimes taste problems can arise after water has been boiled. As a general rule, if your drinking water is satisfactory prior to boiling and you then notice a taste after boiling the cause of the problem is usually the kettle.
Boiling water in a saucepan on your hob or stove will help determine if your kettle is the cause of the unusual taste.
If you have a new kettle, allow a layer of limescale to build up inside it by boiling and then discarding the water a few times. Only boil the required amount of water each time. Do not re-boil water, rather discard it, rinse the kettle and fill with fresh water. Also try to avoid frequent de-scaling of the kettle.
If you've tried this but are still concerned, or you'd like more advice you should contact your water supplier.