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WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.
These Water Support Services contractors include:
These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws.
Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.
Catering Installers can install commercial kitchen equipment.
Point of Use Installers can install cold water chillers connected directly to the mains.
For further information or help, you should contact the relevant water company scheme.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
Chlorine in drinking water is not harmful, but some people are more sensitive to the taste and smell of chlorine than others. Chlorine is essential to protect public health and so it is added to drinking water as the final stage of treatment to kill any harmful germs that may be present. The concentration of chlorine in drinking water is monitored closely 24 hours a day.
Water suppliers try and keep chlorine levels as low as possible, while at the same time ensuring supplies are kept safe. Chlorine concentrations can vary throughout the day and through seasons, and may be higher if you live close to a water treatment works.
The taste of chlorine can be reduced by filling a jug or glass container, covering it and allowing the water to stand in the fridge until it is needed. If you don’t use it within 24 hours, you should discard it. If you do need to discard it then why not use it to water your plants rather than pouring it down the sink?
If you're really sensitive to the smell and can still detect it after storing it in the fridge, try boiling the water for about five minutes. This removes most of the chlorine. After the water cools, store it in a closed container in the fridge. Again, if you haven’t used it all within 24 hours please discard it.
You might also consider using a home treatment device like a water filter, generally these are not necessary but some customers like to use them. There are several types of water filters on the market ranging from jug type filters to permanently fitted devices. You will need a filter containing activated carbon, which absorbs chlorine and other substances which can influence the taste of the water.
Any device which is ‘plumbed-in’ must comply with the Water Fittings Regulations and Byelaws. If not properly maintained, these devices may cause problems with water quality. Click here for further information and advice about the Water Fittings Regulations and Byelaws.
Sometimes chlorine reacts with materials used for tap washers, anti-splash devices and seals in kettles and this can cause an unpleasant ‘chemical’ taste.
A chlorinous or metallic taste in hot drinks, especially tea, will not be due to the presence of chlorine. Instead it is most likely to be associated with plumbing materials, such as rubber washers, or if you have appliances (such as vending machines, dishwashers or washing machines) plumbed in close to taps used for drinking water.
To solve this, either change the hoses for ones approved by WRAS (Water Regulations Advisory Scheme), for example a food-quality hose, or change the isolating valve for one fitted with a check valve - also known as a one-way or non-return valve.