Resources for Members

These resources for WaterSafe members include a guide to the terms and conditions of the scheme, general compliance, advice on how to use the brand and logo, and procedures for disciplinary concerns and customer complaints.

Customer Commitments

All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.

Plumber T&Cs

This document outlines the terms and conditions for approved plumbers and their approved businesses

Water Supply Pipe Installers T&Cs

This document outlines the terms and conditions for approved water supply pipe installers and their approved businesses.

RPZ Installer T&Cs

This document outlines the terms and conditions for approved RPZ Valve Testers and their approved businesses.

WaterSafe Brand Toolkit

These step-by-step style guides – one for plumbers and one for water supply pipe installers – include brand guidelines for WaterSafe. For example, appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.

WaterSafe Certification Trade Marks Regulations

This document outlines the approved use of the WaterSafe logo and trademarks.

WaterSafe Member Digital Promotion Pack (zip files)

Templates and information to help promote you, your business and your membership of WaterSafe online and through social and local media.

Customer Redress Arrangements

Please refer to your Approved Contractor Scheme complaint or customer redress arrangement. Click here for our complaints procedure advice for customers.

Disciplinary codes

Each Approved Contractor Scheme has its own disciplinary procedures. Please contact your scheme for details.

Water Fittings Regulations and Scottish Water Byelaws

The Water Fittings Regulations and Scottish Water Byelaws are national requirements which govern the design, installation, operation and maintenance of plumbing systems, water fittings and appliances which use water. 

How to Become a Plumber

Information and frequently asked questions for people interested in training to become a plumber. Includes advice on training, qualifications, job prospects and information on finding apprenticeships.

Customer Service Tips

Advice on giving the best customer service: from providing a clear breakdown of services provided and associated costs on an itemised quote to asking for feedback.

Our Partners

WaterSafe Approved Contractors' Scheme Operators

Anglian WaterAssociation of Plumbing & Heating ContractorsCIPHESevern TrentSNIPEFWIAPS

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