All WaterSafe approved businesses must accept these commitments to their customers, as a condition of joining WaterSafe. This document includes contact information for customer complaints.
This document outlines the scheme rules and conditions of membership for all WaterSafe approved businesses. (plumbing Approved Contractors only)
This document outlines the terms and conditions for water supply pipe installers and their approved businesses
These step-by-step style guides – one for plumbers and one for water supply pipe installers – include brand guidelines for WaterSafe. For example, appropriate use of the WaterSafe logo, approved fonts and typefaces, and brand designated color palettes.
This document outlines the approved use of the WaterSafe logo and trademarks.
Templates and information to help promote you, your business and your membership of WaterSafe online and through social and local media.
Please refer to your Approved Contractor Scheme complaint or customer redress arrangement. Click here for our complaints procedure advice for customers.
Each Approved Contractor Scheme has its own disciplinary procedures. Please contact your scheme for details.
The Water Fittings Regulations and Scottish Water Byelaws are national requirements which govern the design, installation, operation and maintenance of plumbing systems, water fittings and appliances which use water.
Information and frequently asked questions for people interested in training to become a plumber. Includes advice on training, qualifications, job prospects and information on finding apprenticeships.
Advice on giving the best customer service: from providing a clear breakdown of services provided and associated costs on an itemised quote to asking for feedback.