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WaterSafe approved plumbers are certified by our national accreditation body, with specific training in the UK’s Water Fittings Regulations and Byelaws.
Hiring a WaterSafe approved plumber ensures that all plumbing work meets high standards and protects the quality of drinking water in your home and business, in England, Scotland, Wales, and Northern Ireland.
When planning a plumbing project, you may wish to hire specialised contractors, rather than a fully qualified WaterSafe Plumber.
These Water Support Services contractors include:
These contractors are not approved WaterSafe plumbers, but they are recognised by the water company schemes APLUS, TAPS, WaterMark and WIAPS to carry out specific types of work in compliance with the Water Fittings Regulations and Byelaws.
Groundworkers can work on the supply pipe (the underground pipe) supplying your property, up to the internal stop valve.
Catering Installers can install commercial kitchen equipment.
Point of Use Installers can install cold water chillers connected directly to the mains.
For further information or help, you should contact the relevant water company scheme.
Find a local WaterSafe approved plumber to help with your emergency.
For leaks, burst pipes, or other plumbing emergencies, WaterSafe’s emergency search will give you the contact details of a plumber who can help right away.
If you have no water, very low pressure or concerns about the quality of your water, you should contact your local water company straight away.
Frozen and burst water pipes can cause flooding, damage and leave homes without water. WaterSafe plumber Shaun Scott, who is 2016 UK Plumber of the Year, shares his experience of chilly pipes and top tips on getting homes winter ready.
"The last couple of winters have been quite mild but with forecasts of a cold winter this year it pays to be prepared. Back in 2009-2010, we worked all day, every day, from Christmas Day to January 3, repairing frozen and burst pipes. Everyone was caught by surprise by the weather – it was windy, and at the lowest point, the temperature dropped to -20C!
I had a call from a lady in a huge panic as her house was flooding! I talked her through where she might find the stopcock to turn off the water, before rushing over to find water coming through her ceiling. Although the leak had been stopped, the glass wool in her loft had soaked up a huge amount of the water, and when I carried this outside to her shed to dry, it was so cold the water dripped on my boiler suit and froze it like cardboard!
The lady said she hadn’t had water for two days. When it’s cold it’s really important to tell a plumber if anything suspicious like this happens, so pipes can be defrosted before they burst. It took 14 repairs before we could defrost the pipes and then lag them to help prevent it happening again.
Anyway, the moral of the story – make sure you know where to turn off your water!
Most importantly, if the worst happens, keep calm, do not panic and if you suspect you have frozen pipes contact your nearest WaterSafe plumber from the UK national accreditation scheme.
My top tips to beat the winter freeze are:
A few minutes reading WaterSafe’s winter advice and watching our films on how to insulate your pipes and turn off your stop tap could save you from a flooded home and no water this winter.”
Shaun Scott, Derek Scott & Co, Scotland (Member of WaterSafe and SNIPEF)
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